Refund and Returns Policy

At goodfoodnearby.lu, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are dissatisfied with your order, we will gladly assist you with a return or refund subject to the terms outlined below.

Returns

We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Please include proof of purchase or order number with your return request.

To initiate a return, please contact our customer service team at [customer service email] to obtain a return authorization. Once your return is approved, you will be provided with instructions on how to proceed.

Please note that customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Damaged or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately at [customer service email] with details of the issue. We will work with you to promptly replace the item or issue a refund as needed.

Non-Refundable Items

Certain items are non-refundable, including gift cards.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at kayhankarabulut1@gmail.com. Our customer service team is available to assist you and ensure your satisfaction.